Returns & Exchanges
If something is not right, you have 7 days from the day your order is delivered to request a return.
What can be returned
Items must be unused, in their original condition and in their original packaging, with any tags still attached.
What cannot be returned
- Opened beauty, skincare or personal care products, for hygiene reasons
- Items marked as final sale at the time of purchase
- Gift cards
How to start a return
Email us with your order number and a short note about what you would like to return, within 7 days of delivery. We will reply with return instructions and an address within one business day. Please do not send anything back before you hear from us.
Return shipping
If the item arrived damaged, faulty or is not what you ordered, we cover return shipping. For change-of-mind returns, return shipping is paid by you.
Refunds
Once your return reaches us and passes a quick check, we issue your refund within 5 to 7 business days. Refunds go back to the original payment method. For Cash on Delivery orders, we will ask for your bank details to make a direct transfer.
Original shipping charges and any Cash on Delivery handling fee are not refundable.
Exchanges
The fastest way to exchange something is to return the original item for a refund and place a new order.
Damaged or incorrect items
Please email us within 48 hours of delivery with photographs of the item and the packaging. We will arrange a replacement or a full refund, including shipping.
Cancellations
Orders can be cancelled free of charge any time before they are dispatched. Email us as soon as possible and we will do our best to catch it.